Eng 315

Problem statement

McKesson is the company I work for and they have one major compliance guideline for protecting the personal information of clients and patients. The uses of a fax machine leave a paper trail.   PHI is at risk of being leaked outside of the company. The company has just switched to electronic transmissions for claims to the insurance companies a few months ago. We still have some payers who will only accept paper claims which are a problem.   This can risk PHI getting out if not disposed of properly.   The fax machines are used for sending personal information and prescriptions of patients to designated places that contain sensitive information on them.

                                                Overview of Alternatives
Alternative A:
Metro Fax gives you the freedom to send and receive faxes over the internet from any device with email access. This helps you to not have paper jams, busy signals and you don’t have to wait for a confirmation that it made it to its destination. Metro Fax is one of the most popular faxes used.
Alternative:
Ring Central gives you a toll free or local number depending on which one you want. When receiving a fax it goes directly to your email and you can view online. You can also be alerted on your mobile phone when a fax comes in. Ring Central also is secured and HIPPA compliant for outgoing and incoming faxes.

Criteria
1. The Cost:

      How much is online fax capabilities?  

The company can only put an electronic fax under the departments that have a budget that can afford one.

2. Security Guarantee:

When and if a security issue pops up will they handle the problem and refund me?  
This seems to be a concern for most companies as you don’t know when a file will be hacked.

3. Technical support:

If I experience a technical problem will I be able to contact someone from the company and receive support?

When there is a case were a problem pops up and a fax can’t be found the...