Dvd Cd Truobleshoot

You can follow these methods to try to isolate and resolve the problem. Use these methods in the order in which they are presented.
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Method 1: Clean the disc
When you have problems with a CD or DVD drive, always check the disc first to see whether it is damaged or dirty. To clean the disc, follow these steps:
Remove the disc from the drive.
Clean the disc with a disc cleaning kit or by gently wiping the silver side of the disc from the center outward with a dry, soft, lint-free, cotton cloth.

Note Do not use a paper cloth, and do not use a circular motion to clean the disc. These can scratch the disc.
Reinsert the disc in the CD or DVD drive.

If the computer can read the disc, you are finished.
If the computer still cannot read the disc, go to step 4.
Try again to clean the disc by using a cloth dampened with water, or dampened with a commercial CD or DVD cleaning solution.
Dry the disc thoroughly, and then reinsert it in the CD or DVD drive.
If the computer can read the disc, you are finished.
If the computer still cannot read the disc, go to method 2.

Method 2: Check the disc for damage
If the disc is clean, check whether it is damaged. To do this, follow these steps:
Remove the disc from the drive, and then examine the disc for scratches or cracks.
If the disc is damaged, try another disc to see whether the CD or DVD drive can read it.
If the computer still cannot read a disc, there may be a problem with the drive. Go to method 3 to troubleshoot the CD or DVD drive.
If the computer can read the other disc, there is a problem with original CD or DVD. Contact the manufacturer of the damaged disc to obtain a replacement.

Method 3: Try a different disc drive
If the disc is clean and undamaged, check whether there is a problem with the drive. To do this, follow these steps:
If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc.
If your computer...