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Chapter#1
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← Communication:
Communication is the ability to share information with people and to understand what information others want to convey.
Communication skills can be of many forms, including:
• Gestures
• Facial expressions
• Signs
• Speech
• Written communication
• Vocalization
← Definitions of Communication:
❖ Burleson and Steiner:
The transmission of information ideas, emotions, skills etc by the use of symbols, words, speeches, figures, graphs etc are called communication.
❖ Miller:
Communication means that information which is passed from one place to another.
❖ Edward R.Murrow:
The newest computer can nearly compound at a speed the oldest problem in relation between human beings and in the end the communicator will be confronted with the old problem of what to say and how to say.
❖ Weaver:
Communication is all of procedures from one place to another.
← Purpose and objectives of communication:
Purpose of communication depends on what your objective is for communication.
There are different methods of communication.
❖ Effective communication in following situations:
i. Life long process:
Communication is the process which starts from birth to death that is why it is called life long process.
ii. Multifaceted process:
The communication is an interactive process between sender and receiver.
iii. Problem solving and decision making:
Communication takes place for solving real life problems and it may also be done for decision making.
← Importance of communication (life blood of organization):
a. Communication is very important to for any organization because the operations of the organization cannot be done...
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