Why Do People Emigrate?

Basic Counseling Skills
1. 2. 3. 4. 5.

Attending Behavior Closed and Open-Ended Questions Paraphrase Summary Reflection

Attending Behavior
Orienting oneself physically and psychological Encourages the other person to talk Lets the client know you’re listening Conveys empathy

What Does Attending Behavior Look Like? SHOVLER
S: Face the other Squarely H: Head nods O: Adopt an Open Posture V: Verbal Following E: Speech L: Lean toward the other E: Make Eye Contact R: Be Relatively Relaxed

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Open-Ended Questions
Questions that clients cannot easily answer with “Yes,”, “No,” or one- or two-word responses
“Tell me about your family while you were growing up” “Why is that important to you?” How did you feel when that happened?” “What did you do when she said that?” “What are your reasons for saying that?”

Purposes of Open-Ended Questions:
To begin an interview To encourage client elaboration To elicit specific examples To motivate clients to communicate

Closed-Ended Questions
Questions that the other can easily answer with a “Yes,” “No,” or one- or two-word responses
“Are you going to have the test done?” “Did you drink before you got into the car?” “Do you drink often?” “Do you exercise?” “Do you like your job?”

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Purposes of Closed-Ended Questions:
To obtain specific information To identify parameters of a problem or issue To narrow the topic of discussion To interrupt an overtalkative client

Closed vs. Open-Ended Question Examples
C: O: C: O: Are you scared? How do you feel? Are you concerned about what you will do if the test results are positive? What do you think you might do if the test results are positive? Is your relationship with your husband a good one? Tell me about your relationship with your husband.

C: O:

Paraphrasing
The counselor rephrases the content of the client’s message Example:
Client: “I know it doesn’t help my depression to sit around or stay in bed all day.” Counselor: “It sounds like you know you...