Conflict Managment

Conflict Management

Conflict is something that happens often in the world. However, there are different styles to manage conflict and some are more effective than others. Before I explain these different styles, it is important to understand what conflict is. "Conflict occurs whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups".
Substantive conflict happens when one person fundamentally disagrees with another person or group in the course of doing business. For example, my previos boss ordered a game in 2009 called F.E.A.R for Best Buy Company. I told him its best that he purchase Call Of Duty, which would be very succesful because its the most populest game coming out. But he chose not to listen to me. At the end the game was a hit and revenue was on point. This is just a disagreement of opinions, but management still has to develop a way to manage this type of conflict, which can be very challenging depending on the personalities involved.
Emotional conflict intrudes into the feelings of a situation, such as anger, mistrust, dislike, fear, resentment, and the like. This is commonly called "clash of personalities". This type of conflict can sometimes be more draining, and take away from the more important work that needs to be done. Usually this happens between co-workers who may not like one another, or with customers who are not dealt with properly. I have witnessed both types of conflict in my organization and the different styles used in managing these types of conflicts.
There are five ways to manage conflict. The first style I want to write about is Smoothing or Accommodation style. This is when a manager agrees with the other side of the conflicting situation. He/she smoothes the conflict over by maintaining superficial harmony. Second is Collaboration and Problem Solving. This is when a manager trouble shoots the problem and then works through...