Perception on Private Universities of Bd

European Journal of Social Sciences – Volume 19, Number 2 (2011)

Satisfaction of Student Services in Tertiary Level:
Perspective Bangladesh
H M Jahirul Haque
University of Liberal Arts Bangladesh, House-56, Road-4/A
Dhanmondi, Dhaka-1209, Bangladesh
E-mail: jahirul.haque@ulab.edu.bd
Tel: +88-01714161612
Debashish Das
University of Liberal Arts Bangladesh, House-56, Road-4/A
Dhanmondi, Dhaka-1209, Bangladesh
E-mail: debashish.das@ulab.edu.bd
Tel: +88-01714161612
Riaheen Farzana
University of Liberal Arts Bangladesh, House-56, Road-4/A
Dhanmondi, Dhaka-1209, Bangladesh
E-mail: riaheen.farzana@ulab.edu.bd
Tel: +88-01714161612
Abstract
A number of factors play an important role in influencing the students’ satisfaction at
tertiary level in Bangladesh. This paper evaluates some key factors in order to scrutinize the
tertiary students’ satisfaction at tertiary level. By collecting data from a sample of 300
students of selected top level, mid level and lower level public and private universities,
researchers conducted various tests such as Multiple Regression Analysis, ANOVA and
identified a numerous key findings as to the students’ satisfaction at tertiary level. To
quantify the variables a five point ‘likert scale’ has been used in this paper. The result
shows that the variables – classrooms comfort ability for teaching and learning, students
support by the institution for co-curricular and extra-curricular activities and lab facilities
for conducting lab oriented courses —are statistically highly significant. That is, these
variables are highly associated with student facilities at tertiary education in Bangladesh.
Among other three variables, such as Campus canteen facility, Sports facility for the
students in the campus, ICT (PC and Internet) facility also show significant result. That is,
those variables are also important in ensuring Quality student service.

Keywords: Student satisfaction, tertiary level, UGC (University Grant...