Communicate with Property Clients as Part of Agency Operations

CPPDSM3019A

            Communicate with property clients as part of agency operations




            Assignment 2




STUDENT NAME Daniel Skrzypek OTEN NUMBER n855096


Please read the “Guide to completing and submitting assignments” before you begin this assignment.


What you need to do


To successfully complete this assignment you must answer the following questions to demonstrate your knowledge. The assignment will be granted a result of “Competent” if the learning outcomes are achieved or “not yet competent” if not. If a result of “Not Yet Competent” is achieved you will be given the opportunity to resubmit your assignment.


Your Task

This task is designed for you to demonstrate your understanding of the core legal and ethical requirements associated with property management.   This includes awareness of the legislation dealing with the leasing and management of property, the role and responsibility of agency personnel in property management, the recording of property management transactions and the completion of property management documentation.

Knowledge assessment





|No.           |Question and answer                                                                                           |     |
|Q. 1         |Alice Jones rings to enquire about an auction property that you have advertised at Hope Street, Evansdale.   |     |
|             |How do you establish rapport with Ms Jones?                                                                   |     |
|             |1) "This seems like a nice area. How long have you lived in the house?"                                       |     |
|             |"About 5 years"                                                                                               |     |
|             |2) "I noticed a lot of stores and things on the way in which must make it convenient to be in this area. When|     |
|             |you sell your home, do you plan to stay in the...