Customer Service Problems in Amazon

CUSTOMER SERVICE ISSUES FACED BY AMAZON.COM   ASSOCIATED WITH YODEL














































                            TABLE OF CONTENTS



ABSTRACT                         3

INTRODUCTION 4

METHODOLOGY 4

RESEARCH AND FINDINGS 5

RESULTS 6

DISCUSSION 6

CONCLUSION 7

RECOMMENDATIONS 8

REFERENCES 8










ABSTARCT:

Amazon is the largest online retailer in the world. This report observes the customer service challenges faced by Amazon. It also indicates the problems associated with the customer service provided by Amazon.   The problem is mainly created by the Yodel which is the delivery company using by the Amazon. This report suggests the recommendations to solve the customer’s problems and tips for improving the customer service.




















































INTRODUCTION:

Amazon is the U.S based e-commerce company with its headquarters in Seattle, Washington. Amazon expands its operation globally in Canada, U.K, France, Austria, Germany, Spain, Brazil, Italy, Japan and China. It is the one of the largest online retailer in the world. The founder of the company is Jeff Bezos. The name amazon.com was derived from Amazon River (amazon.com).   Initially they started an online book store, and then it expands its selling in various modules. They start to sell DVDs, CDs, various software, electronic goods, toys, jewellery, video games, apparels, furniture etc. The main part of selling is consumer electronics such as amazon kindle e-book reader, Kindle Fire tablet computer. It is the largest provider of cloud computing services.

PURPOSE:

The purpose of this report is to reveal the problems of customers of amazon. Amazon.com delivered a poor customer service in the last year because of Yodel. It turns into a big issue which...