Business and Admin Level 2 Unit 2

Unit two: Principles of providing administrative services

Assessment

You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name
Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature                                                             |How / when used                                                     |
|Computer telephone integration                                       |This option links two systems together, the computer and the         |
|                                                                     |telephone systems. When someone calls up, the telephone rings and a |
|                                                                     |dialog box will appear on the computer screen with options for       |
|                                                                     |answering it.                                                       |
|VoIP                                                                 |This option allows the business to enjoy free calls and voicemails   |
|                                                                     |sent by the internet. Therefore it needs a fast and reliable         |
|                                                                     |internet connection....