Ops 571 Week 2 Quiz

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1.) In the pull system, which of the following is the partner that begins the process of pulling?
Vendors
Quality control personnel
Customers
Executive management

2.) Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process?
SPC tools and bottleneck analysis
Customer surveys and gap analysis
Decision trees and stakeholder analysis
Plant audits and statistical tools

3.) Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process?
Buffer
Starving
Bottleneck
Blocking

4.) Which of the following is a principle of reengineering?
Organize around the tasks
Capture information many times, at the source and where it is interpreted
Treat geographically dispersed resources as though they were centralized
Integrate the outcomes of parallel activities

5.) Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms?
Decision trees
Stakeholder analysis
Process dashboards
Responsibility charts

6.) Which of the following are possible examples of cycle times?
Time that a part waits in queue
Time it takes for an instructor to grade an exam
Time required to produce a batch of parts
Time to set up a new assembly line

7.) What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461).
Reengineering
TQM
Operations consulting process
Continuous improvement

8.) Which of...