Management of Airlne Crew

1. Managing ever changing human behavior of customers is part and parcel of effective business management. Besides this, managing internal employee satisfaction and motivation is the key to employee retention, sector optimization and prompt service delivery. The ever growing air traffic volume and pursuit to ensure everlasting travel experience for customers has pushed airlines towards an effective utilization of resources. Crew has always been an important part of travel services as they are the face of the carrier towards making a good travel experience.

2. Effective crew management has always been a challenge for airlines whether it is equipment training, qualification, and experience versus the various round the clock flights planning exercises. Airlines need to seamlessly manage crews’ flying pattern that dynamically integrates with their flight planning and operations, and complies with various regulatory requirements.

3. Airlines uses sophisticated crew management system software for maning thie crew. Crew management systems use comprehensive crew databases to undertake pairing construction, roster generation, and crew control in order to optimise the human resources performance of their crew. These systems can also undertake a number of routine tasks, such as checking legalities, publishing rosters and notifications, and administrating hotel accommodation, deadheads and pick-up services. Communicating scheduling information with crews (notifications) and next duty period (briefings) as well as information regarding flight load, crew composition, aircraft and airport details is also critical. A number of intranet solutions facilitate this process. It is the coordination of all these systems that ensures that airlines enjoy operational efficiency and are empowered to achieve their long-term strategy.
CHAPTER 2: AIRLINE CREW MANAGEMENT


1. Airline crew management is a generic term which includes various specialized functions like crew scheduling,...