Internaitonal Business

CUSTOMER CASE STUD Y

“We look for lasting relationships—with our
customers and with our vendors. The first
implementation was a great success and we
consider Manhattan Associates a trusted partner
that will grow with us as we continue to expand
our global operations.”
Mike Sparks, Director of Supply Chain Systems
Urban Outfitters

Headquarters: Philadelphia, Pennsylvania
Facilities: Four distribution centers
in North America and two in Europe,
totaling one million square feet
Manhattan Associates solutions:
Warehouse Management for IBM i,
Transportation Execution,
Supply Chain Intelligence

Challenge:
Existing systems were taxed by
the company’s rapid growth and
increasing volume.

Solution:
Manhattan’s Warehouse Management
and other Supply Chain Process
Platform solutions offered the
functionality and scalability to support
Urban Outfitters’ multi-channel
operations and growth.

Results:
35% reduction in total headcount;
80% reduction in manifesting and
invoicing processes; 66% reduction in
turn time through receiving and 60%
rise in put-away efficiency.

Urban Outfitters
optimizes its supply chain
using Manhattan’s Supply
Chain Process Platform

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Manhattan Associates Help Urban Outfitters Gear Up for Growth

F

rom vintage and bohemian apparel to accessories, furniture, luxury brands
and hip designer labels, Urban Outfitters is a trend setter. The company
sells its wares around the world through multiple channels: specialty retail stores,
websites and catalogs. Urban Outfitters retail stores attract the “mating and
dating” age group, while Anthropologie serves the “nesting” female set. Besides
global retail and direct-to-consumer channels, Urban Outfitters has a wholesale
division, which distributes Free People, Leifsdoittir and BDG labels to more than
1,000 stores in the U.S. and Europe.
Urban Outfitters plans to expand its customer...