Bean Processing Equipment Quality Controversy

Have you ever had the quality controversy in purchasing a machinery, such as bean processing equipment? What caused it and what did you solve it?

There are more and more bean processing equipment manufacturers and market demands for bean processing equipment. It’s normal if there have some bean processing equipment quality dispute. The key point is how to solve bean processing equipment quality dispute.

About bean processing equipment quality dispute, I think we can do something from the two aspects: bean processing equipment users and bean processing equipment agent. We should insist on the principle of justice to deal with each problem. And we should solve the problem with the most professional point of view.

First, to solve bean processing equipment quality dispute, bean processing equipment users should have the sincere and honest attitude, reflect the problem according to facts, and describe the problem and process in detail. The requirement that bean processing equipment users propose should be reasonable and proper.

Second, to solve BEAN PROCESSING EQUIPMENT quality dispute, bean processing equipment agent should have the honest and responsible attitude. During negotiation, the bean processing equipment agent should user proper words and tries to think about problems from the customers’standpoint. To the questions from the customers, the bean processing equipment agent should not delay, but gives prompt answers. To the problems that are beyond of the after-sales service, the agent should not refuse at once, but indicate that they can negotiate with the suppliers and strive for more benefits for customers. To the tall order from the customers or even unreasonable demand, the agent should give them patient exploration from the legal angle and humanistic service point of view and don’t make the situation worsen.

Third, to solve bean processing equipment quality dispute, the beanprocessing equipment technology management department should play...