Domino's Sizzle with Pizza Tracker

* 1. DOMINO’S SIZZLES WITH PIZZA TRACKER 12/30/2013 1
  * 2. Prepared By Md Samsuddoha Sams Institute of Information Technology University of Dhaka Sams.iitdu@gmail.com 12/30/2013 2
  * 3. Contents • • • • • • Overview of Case Study History Pizza Business Technology MIS Interactive session (Q&A) 12/30/2013 3
  * 4. Overview of Case Study • • • • • Home delivery pizza chain Innovation in business TPS-Pizza Tracker Foundation and progress Competitors- Pizza Hut, Papa John’s, Little Caesar • Point of sale system, In 2003 Pulse • Pulse Of evolution • Pizza Hut, Papa John’s also have online ordering system 12/30/2013 4
  * 5. HISTORY • Founded in 1960 by Tom Monaghan. • Second-largest Pizza chain in the United States. • about 9,000 stores located in all 50 U.S states and franchised stores in 60 countries. • Approximately 180,000 worldwide franchise and corporate team members located in over 70 markets 12/30/2013 5
  * 6. MARKET STRATEGIES Vision Number 1 in pizza Number 1 in people Mission Sell more pizza, have more fun Goal Customer for life Increase no customer 12/30/2013 6
  * 7. Why feel to Change • Innovate to their business strategies • Overhauling its in store Transaction processing System • Providing other useful services (e.g Pizza Tracker) • Improving ingredients and freshness • In 2009 , domino’s had $1.5 billion sales and earned $80 million in profit 12/30/2013 7
  * 8. Technology • • • • • Point-of-sale System Pulse Pulse Evolution Pizza Tracker Online polling System 12/30/2013 8
  * 9. Point of sale System • Captures purchase and payment data at a physical location • Goods and Services are bought and sold • Computer, automated cash registers, scanners or other digital devices 12/30/2013 9
  * 10. Delivery driver routing system 12/30/2013 10 Compiling customer information   maintaining sales figures   touch screen interface Pulse • Which improve customer service, reduced mistakes, shorter training times • Pulse performs some functions...