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Unit Two: Principles of Providing Administrative Services

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Unit two: Principles of providing administrative services


You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Secti

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature                                                             |How / when used                                                     |
|1.Conference Call                                                   |Allows multiple users to join in the same telephone call. This makes|
|                                                                     |it possible to speak to more than one person at the same time       |
|                                                                     |                                                                     |
|                                                                     |                                                                     |
|2. voice mail                                                       |This is usually retrieved by selecting the voicemail option. It     |
|                                                                     |allows you to listen to the voice messages   left for you by others   |
|                                                                     |when you were unavailable to take the call                           |


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