Improving Writing

Over the past three months, I've noticed several changes in the office: tardiness, downtime, increased cost due to overtime, poor work quality, and break time variances. These changes seem to be a direct result of Jessica's medical leave. The current team support model is one secretary for every two executive members: Jack Snyder supports Ralph Alane and Jessica Hilo while Ruth Disselkoen supports Samuel and Frank Daley. The only difference between the two teams is Jack's team has a full-time assistant while Ruth's team has a part-time assistant. Since Jessica's workload has been temporarily assigned to Ralph and Frank Daley, it has created a workload imbalance. Ruth has now been taking shorter breaks and using overtime to complete her work, however, her quality of work has declined. Jack, on the other hand, has been finishing early, taking longer breaks and coming in late a few times per week. Neither of their actions is in the best interest of the team. These problems are affecting our company tremendously and have to be addressed to ensure customer satisfaction. I do not have the authority to make changes within the company, but I will schedule a meeting with Liz Jakowski, the Human Resources Director, and all teams involved. These issues need to be discussed as a team. As office manager, I will address Liz with ideas, which I feel, may work for the company and both teams.
To mitigate the current problems, I will be making some changes to the current workflow. First, Frank should identify Jessica’s accounts and keep them separate from his normal workload. Then, he should complete Jessica’s work first, this way Jack can process the information in the afternoon. Ralph, on the other hand, should complete his normal tasks first and deliver Jessica’s work afterward. Jack should complete Ralph’s assignments in the morning and receive additional work from Frank in the afternoon. If he finds himself with free time, he should see me for additional responsibilities. Ruth...