Bsop 326 Week 4 Midterm Exam

BSOP 326 Week 4 Midterm Exam
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BSOP 326 Week 4 Midterm Exam
1. Question: (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____.
encourage initiative and risk taking
set expectations for performance improvement
ensure that organization takes precedence over purpose and function
provide a structure for decision making
2. Question: (TCO 6) Effective strategic development in total quality organizations requires consideration of all of the following, except _____.
the details of an organization’s resulting resource commitments
the organization’s strengths and weaknesses
the organization’s mission, vision, and guiding principles
an environmental assessment
3. Question: (TCO 3) The framework for company-wide quality control (CWQC) in Japan is provided by _____.
the Shewhart Award
the Grant Award
the Deming Prize
the Baldrige Award
4. Question: (TCO 3) All of the following are true regarding ISO 9000 series, except _____.
ISO-certified organizations are assured of providing superior product quality
the requirements provide a structure for a basic quality assurance system
the standards describe processes affecting quality
individual sites, not entire companies, must achieve registration individually
5. Question: (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality?
Manufacturing-based
Value-based
Product-based
User-based
6. Question: (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____.
engineering schools
craft guilds
automation
the Industrial Revolution
7. Question: (TCO 1) Which of the...