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Winning and Retaining Business in Asia-Pacific

  • Date Submitted: 09/27/2016 03:05 AM
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Bharat Book Bureau provides the report, on “Winning and retaining business in the mining equipment sector in Asia-Pacific”. https://www.bharatbook.com/metals-minerals-market-research-reports-784046/winning-retaining-business-mining-equipment-asia-pacific.html This Report Product quality and reliability was the stand out area highlighted for improvement.

Bharatbook.com announces a report on “Winning and retaining business in the mining equipment sector in Asia-Pacific”. This Report Identify which factors influence the decision making process for choosing an equipment supplier.

Synopsis
Overall trends in the data revealed:
- Customer priorities in supplier selection are samples and demonstrations of products and services to trial, and previous working relationships with trusted brands
- Suppliers perform well overall, but have lower levels of satisfaction in key maintenance and logistical issues
- Caterpillar received the highest average satisfaction ratings in 8 categories and was considered the leading supplier for most categories of surface mining equipment
- Account managers make a significant impact in the selection process, alongside having a trusted brand in the market.
- Customers in Asia are very happy with their current supplier with only 12% are open to change in the medium term
- Product quality and reliability was the stand out area highlighted for improvement

Summary
This report provides a detailed analysis of customer preferences throughout the Asia-Pacific mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers in the region. The analysis is based on extensive survey of over 110 senior decision makers.

Areas of analysis include:
- Customer satisfaction ratings on the performance of their main equipment supplier across 16 categories. Identifying which areas of business suppliers are excelling and which suppliers are out-performing the competition.
- Identify...

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