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Bosp 326 Week 8 Final Exam Solution

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BOSP 326 week 8 Final Exam Solution
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BOSP 326 week 8 Final Exam Solution
1. (TCO 1) Which of the following practices were utilized by most companies to maintain quality levels until the start of the 1980s?
Team-based initiatives
Process-improvement efforts
Design-quality reviews
Mass inspection
2. (TCO 1) Quality is most difficult to measure and analyze under which of the following definitions?
Judgmental
User-based
Product-based
Value-based
3. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm?
Sales
Purchasing
Tool Engineering
None (All answers have a role.)
4. (TCO 2) _____ is a challenge facing many service firms such as Avis, Inc.’s Worldwide Reservation Center that handles millions of calls and books more than six million reservations in a year.
The high volume of transactions leading to numerous opportunities for error
Service sector decline
The inability to define and measure quality
High labor turnover
5. (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige National Quality Award?
Small business
Manufacturing
Service
All of the above
6. (TCO 3) ISO 9000:2000 defines a _____-based approach to quality management systems.
customer
statistics
process
product
7. (TCO 4) _____ is a method the Deming philosophy focuses on for improvements in product and service quality.
100 percent inspection
Reducing variation
Financial analysis
Separating the planning and execution functions of management
8. (TCO 4) The primary reason for Deming’s position that slogans should be eliminated is which of the following?
9. (TCO 5) Measurable performance levels that define the quality of customer contact with an organization’s representatives are known as which of the following?
Customer contact requirements
Quality function deployments
Indexed service standards
Consumer...

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