Investigating Control and Reactions to Control in an Organisation.

Investigating control and reactions to control in an organisation.

Organisation: Multinational Trading 2000 Ltd.

Part 1:

Type Of Control | Definition   | Illustration from the organization |
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Bureaucratic control | “The coordination of work through a hierarchy of appropriately qualified office holders, whose authority derives from their expertise and who rationally devise a system of rules and procedures that are calculated to provide the most appropriate means of achieving specified ends”, (Watson, 2006, p. 38). | Sales staff who are based in India are set rules where they have an incentive to hit brackets of revenue intake resulting to percentage commission that is paid to them every month. For example last month (December 2012) Jim made sales of £48,000 so he will receive £1536.00 in commission. Continued failure to hit targets result in further training and in the long run disciplinary action. |
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Self Control | “A type of control where freedom is allowed. It allows employees to set their own targets, evaluate their own performance and take corrective measures where needed”.   (Johnson, P and J Gill 1993, p.65) | My father does not set certain output targets for the UK office. He said, “ I feel a less rigid top down management system allows us to work harder and produce the results I look for. This control allows results without constant pressure, and for the employee to think for themselves |
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Technological Control | “Where both systems and types of software that are designed to ensure both efficiency and that the entities objectives are met by performing specific activities.” (Clegg, S. R. & Dunkerley, D. 1980, p. 42) | The online system backs up all paperwork online and it can be looked at by both teams whenever needed, and be manipulated for example a price change will simply be reflected on the system no further communication is needed. |
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Feedback control | “Uses past information to correct...