How to Win a Lady

Issue No. 1001 February 2010 British-American Newsletter

Mind The Gap-Please!
By Patricia Wanjama, winner of the Trip to Lodon

Benson I. Wairegi Group Managing Director

Dear British-American team, Welcome to our new look newsletter called “Daraja”, which is in line with our Brand Internalization theme of bridges. The bridges shall enable us to bridge our great past to a great future. I invite you all to be a part of Daraja by sharing your articles, opinions and comments, so that we continue being an organization that communicates. Let me be the first to contribute. Last year we reviewed our strategy and developed a new strategy based on our aspiration to create one British- American culture and brand across our 2 existing businesses (insurance and asset management). We crafted one unified set of Vision, Mission and Values for the Group and commenced implementing this strategy using a new performance management system, the Balanced Scorecard. The strategy which is built around the theme “Expanding Our Horizons” is ambitious and aims at transforming British-American into a high performing organization that delivers shareholder value through excellent internal business processes, highly trained and motivated employees/financial advisors and very satisfied customers. The Balanced Scorecard is going to be the new tool for managing the implementation of the strategic plan and I encourage everyone to familiarize themselves with the scorecards that were developed for their business unit, division and department towards the end of last year. Each staff member should also agree and document their individual scorecards for 2010 with their respective supervisor. 2010 is the first year of implementation of this new strategy and I encourage all the staff of British-American to work together to deliver the breakthrough performance that we are all hoping for. With my best wishes for a successful, healthy and prosperous New Year I remain, Yours Sincerely Benson I. Wairegi...